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Pharmacy Interactive Voice Response (IVR) System
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Title:  

Pharmacy Interactive Voice Response (IVR) System

Agency:  

Roswell Park Cancer Institute Corp.

State:  

New York

NAICS Code:  

621111

Industry:  

Healthcare and Medical Services

Solicitation Type:  

Request for Proposal

Solicitation ID:  

25-561

Open Date:  

3/20/2025

Close Date:  

4/18/2025

Project Duration:  

3 years

Last Updated:  

Description:
The Roswell Park Cancer Institute Corporation is seeking proposals for a Pharmacy Interactive Voice Response (IVR) System. The system should be compatible with Roswell Park's Pharmacy Software Vendor, PioneerRx, and offer digital call routing and prompts with inbound and outbound calling options to streamline pharmacy workflow and improve experience for patients and providers. The desired IVR system solution should allow for automation of routine tasks such as prescription refills, confirming pharmacy hours of operation, and prescription status. The system should also offer a call reporting functionality that can support URAC or ACHC accreditation using Roswell Park pharmacy's existing Cisco phone network. Key features and requirements of the IVR system include: • Compatibility with PioneerRx pharmacy software • Digital call routing and prompts with inbound and outbound calling options • Automation of routine tasks such as prescription refills and pharmacy hours • Call reporting functionality for URAC or ACHC accreditation • Integration with Roswell Park's existing Cisco phone network • Ability to handle significant call volume for specialty pharmacy staff
Attached Files:

Please visit the bid source via the “Link to Bid Source” button below for documentation.

Contact Information:

Matthew Jankowiak(Strategic Sourcing Manager)

matthew.jankowiak@roswellpark.org

(716) 845-3074

Budget Estimate (AI):

$100,000 – $500,000

The budget for this opportunity is estimated to be between $100,000 and $500,000. This estimate is based on the scope of the project, which includes the implementation of a Pharmacy Interactive Voice Response (IVR) System at two separate health-system specialty pharmacy locations. The system should be compatible with Roswell Park's Pharmacy Software Vendor, PioneerRx, and offer digital call routing and prompts with inbound and outbound calling options. The estimated budget range takes into account the cost of software, hardware, and implementation services required for the IVR system. Factors that may influence the likely payment range include the complexity of the system, the number of users, and the level of customization required.

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