The Mississippi Gulf Coast Regional Convention and Visitors Bureau is seeking a qualified vendor to implement a secure, scalable, and fully integrated Customer Relationship Management (CRM) platform. The proposed system must integrate with the Bureau's existing content management system, facilitate marketing and sales operations, support partnership engagement, and improve internal administrative efficiencies. The selected CRM solution must provide various capabilities, including cloud-based, mobile-accessible platform, role-based user access controls, CMS integration, secure data hosting, real-time dashboard, and report builder. The vendor must also provide full data migration, staff training, ongoing support, and maintenance. Key features and requirements include: • Cloud-based, mobile-accessible platform • Role-based user access controls • CMS integration • Secure data hosting • Real-time dashboard and report builder • Open API for third-party integrations • Lead and inquiry management • Contact and organization tracking • Sales forecasting • Email/calendar integration • Tagging and segmentation • Email campaign management and analytics • Media tracking • Google Analytics integration • Event registration and itinerary builder • FAM tour coordination • Booking and housing records • Visitor surveys • Secure partner portal • Partner communication tracking • Online invoicing and payment portal • ROI reporting • Data exports and segmentation • Performance reports • User access logs and audit trails