The U.S. Consulate General in Ciudad Juarez is seeking quotes for a 200 Mbps dedicated Internet connection. The selected Internet Service Provider (ISP) must provide a high-end, professional-grade service with 24x7 help desk technical support, in-person technical support within 4 hours, and a 99.9% availability. The ISP must also provide a symmetrical Internet connection, a /28 subnet static public IP address pool, and permit all IP protocols to transit without filters or proxies. The service should be operational within 8 weeks of contract execution, and the contract will be for a 12-month period. Some key requirements include: • Providing a high-end, professional-grade 200 Mbps dedicated Internet service • Responding to help desk service requests in no more than three hours • Providing in-person technical support in no more than 4 hours after an on-site visit has been deemed necessary • Including 24x7 help desk technical support and service • Providing a symmetrical Internet connection and a /28 subnet static public IP address pool • Permitting all IP protocols to transit without filters or proxies • Complying with the minimum quality standards of the industry and any other quality standards as stated in the scope of work