The City of Cortland (City) is looking for IT services to support and manage operations across multiple City operating locations. The primary technology infrastructure is based upon a combination of on premise and cloud-based Microsoft technologies, and industry standard routers and switches, third party Software as a Service (SaaS) applications, and VPN connectivity between sites. For purposes of this RFP, the City shall refer to IT services provided to the City of Cortland and all its locations, employees, and site-to-site VPN connections. This includes multiple Active Directory domains with trust relationships. Under the supervision of the City Finance Office, the selected Managed Service Provider (MSP) shall provide IT services to the City. Commencement of services is contingent upon approval by the City Common Council and shall begin on a date mutually agreed upon by the City and the MSP. Business enterprises awarded an identical or substantially similar procurement contract within the past five years: None