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05726Y0571-RFI for Process Improvement to 911 Call Taking Operations
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Title:  

05726Y0571-RFI for Process Improvement to 911 Call Taking Operations

Agency:  

Fire Department of the City of New York (Fdny)

State:  

New York

NAICS Code:  

921110

Industry:  

Government

Solicitation Type:  

Request for Information

Solicitation ID:  

05726Y0571

Open Date:  

1/15/2026

Questions Due Date:  

1/29/2026

Close Date:  

2/12/2026

Last Updated:  

Description:
The Fire Department of the City of New York (FDNY) is seeking qualified proposers to respond to this Request for Information (RFI) pertaining to potential end-to-end process improvements in the lifecycle of a 911 call, with potential to expand to other FDNY areas. The RFI is being released through PASSPort, New York City's online procurement portal, and responses shall be submitted via PASSPort. • The FDNY is looking for information on process improvements in 911 call taking operations. • The RFI is open to all qualified proposers. • Responses to the RFI shall be submitted via PASSPort. • The deadline for submission of inquiries is 1/29/2026. • The deadline for submission of proposals is 2/12/2026.
Attached Files:

Please visit the bid source via the “Link to Bid Source” button below for documentation.

Contact Information:

Shannon Cardone

shannon.cardone@fdny.nyc.gov

Budget Estimate (AI):

$100,000 – $500,000

The budget for this opportunity is difficult to estimate, as it is a Request for Information (RFI) and not a Request for Proposal (RFP) or a contract. However, considering the scope of the project, which involves process improvements in 911 call taking operations, the budget could be substantial if a contract is awarded in the future. The estimated budget could be in the range of $100,000 to $500,000, depending on the scope of the project and the services required. This estimate is based on the assumption that the FDNY will award a contract for the implementation of the process improvements, and the budget will depend on the complexity of the project and the services required.

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