The County of Rockland is seeking a vendor to provide a government chatbot and communication platform for a three-year term with two one-year renewal options. The platform should use text messaging (SMS) and web chat technology to automate customer service and increase citizen engagement. The vendor will be responsible for installation, implementation, training, and maintenance of the platform. The evaluation criteria for this solicitation include cost, technical and functional capabilities, implementation, training, and support, integration and compatibilities, language capabilities, and experience. • The platform must be able to handle 150k-400k users. • The platform must be able to translate a minimum of 71 languages. • The platform must be able to integrate with the County's existing software. • The vendor must provide training and support for the County's staff. • The vendor must provide a dedicated phone number for the platform. • The vendor must provide a web chat assistant on the County's website. The County of Rockland reserves the right to reject any or all bids and to waive any informality in the bidding process.