The City of Cambridge is seeking proposals for Employee Assistance Program (EAP) services to provide counseling and support to its employees and their families. The selected proposer will be required to provide a range of services, including counseling, training, and referrals, and will be expected to have experience working with municipalities and school districts in Massachusetts. The contract will be awarded for a period of three years, with the option to extend. The City is looking for a proposer that can provide high-quality services, has a strong reputation, and can demonstrate experience and expertise in providing EAP services. Some key services that the proposer will be expected to provide include: * Counseling services for employees and their families, including substance abuse, family difficulties, and stress-related problems * Training programs for supervisors and employees on EAP objectives, scope of service, and procedures * Referrals to community resources and services * Quarterly reports on EAP performance statistics * A 24/7 telephone access line for emergency calls * A staffing profile that reflects the diversity of the City's workforce * A program to assure effective case management procedures * A variety of ways for employees to communicate with counselors in non-emergency situations. The City will evaluate proposals based on a range of criteria, including the proposer's experience and qualifications, the quality of their proposal, and their price.