The State of New Mexico is seeking bids for a Logging Recorder system to capture 911 incident information from call-takers at Public Safety Answering Points (PSAPs) across the state. The system should be able to interface with other systems, be flexible to accommodate future technological advances, and provide features such as support for various communication protocols, integration with NG911 infrastructure, scalability, high availability, quality assurance, encryption, and security. The contract will be for a term of four calendar years from the date of award. Key features required include: • Support for various communication protocols • Integration and interoperability with NG911 infrastructure • Scalability to accommodate increasing volume of NG911 traffic • High availability with redundancy features • Quality assurance tools for monitoring and analyzing call-handling quality • Encryption and security features to protect sensitive call data • Compliance with relevant industry standards and regulations • Flexible storage options • Metadata capture and storage • Search and retrieval capabilities • Comprehensive reporting features • Maintenance and vendor support