The County of Rockland ITS Department is seeking to procure a Government chatbot and communication platform for a three-year term with two one-year renewal terms. The chatbot will use text messaging (SMS) and web chat technology to automate customer service and increase citizen engagement. The platform should be an AI-based chat solution for citizens and governments. The key responsibilities of the vendor will include providing a functional chatbot platform, ensuring integration with existing systems, and providing technical support. The vendor should have experience in implementing similar chatbot solutions for government agencies. The key factors to consider for this opportunity include the ability to provide a scalable and secure platform, experience in integrating with existing systems, and a strong technical support team. • The chatbot platform should be able to handle a high volume of conversations simultaneously. • The platform should be able to integrate with existing customer relationship management (CRM) systems. • The vendor should provide training and technical support to ensure a smooth transition. • The platform should be able to provide analytics and insights on citizen engagement. • The vendor should have experience in implementing similar chatbot solutions for government agencies.