The City of Killeen is seeking a qualified contractor to provide comprehensive utility bill printing and mailing services. The contractor will be responsible for printing and mailing approximately 38,000-40,000 regular monthly water bills and 11,000-14,000 delinquent notices. The contractor must be able to process billing files in multiple formats within a 24-hour turnaround time and provide secure means of transferring utility data. The contractor will also be responsible for providing customer service, including responding to customer inquiries and resolving issues. The contract will be for a term of two years, with the option to extend for an additional two years. Key features of the job include: • Printing and mailing services for utility bills and delinquent notices • Processing billing files in multiple formats within a 24-hour turnaround time • Secure means of transferring utility data • Customer service, including responding to customer inquiries and resolving issues • Contract term of two years, with option to extend for an additional two years • Compliance with all relevant regulatory requirements, including postal regulations and industry standards