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Service Delivery Transformation
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Title:  

Service Delivery Transformation

Agency:  

Washington Metropolitan Area Transit Authority (WMATA)

State:  

District of Columbia

NAICS Code:  

541512

Industry:  

Information Technology and Software Development

Solicitation Type:  

Request for Proposal

Solicitation ID:  

WMATA-0000010698

Open Date:  

3/2/2026

Close Date:  

4/10/2026

Last Updated:  

Description:
The Washington Metropolitan Area Transit Authority (WMATA) is seeking a vendor to transform its service delivery for digital modernization, leveraging ServiceNow. The vendor will also implement software and hardware asset management. This is a firm fixed price contract, funded by capital funds. The scope of work includes several tasks: • Task 1: Project Management • Task 2: Assessment of the current ServiceNow platform • Task 3: Migration of the HelpDesk from CA Service Desk to ServiceNow • Task 4: Streamlined OnBoarding and OffBoarding • Task 5: Implementation of Software Asset Management (SAM) • Task 6: Hardware Asset Management • Task 7: Configuration Management • Task 8: Enhanced Self-Service Capabilities • Task 9: Steady State and Transition to O&M
Attached Files:

Please visit the bid source via the “Link to Bid Source” button below for documentation.

Contact Information:

Autumn R. Barna

arbarna@wmata.com

Budget Estimate (AI):

$500,000 – $5,000,000

Given the scope and complexity of the project, including the transformation of service delivery, implementation of software and hardware asset management, and the involvement of ServiceNow, it's reasonable to estimate that the budget could range widely, likely between $500,000 and $5,000,000. This estimate considers the typical costs associated with similar IT projects, the potential scale of the WMATA's operations, and the expertise required for the tasks outlined. However, without specific details on the budget or the exact requirements, this remains a broad estimate.

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