UI Call Center Support
Agency:Labor, NYS Dept. of
State:New York
NAICS Code:561422
Industry:Information Technology and Software Development
Solicitation Type:Request for Proposal
Solicitation ID:RFP# Z-125
10/31/2025
Questions Due Date:11/14/2025
Close Date:4/14/2026
Project Duration:1 year
Last Updated:Please visit the bid source via the “Link to Bid Source” button below for documentation.
Sarah Berte(Contract Management Specialist III)
Sarah.Berte@labor.ny.gov
(518) 473-9215
$500,000 – $2,000,000
The budget for this contract is likely to be substantial, given the scope of the project and the requirements for the vendor. The department is seeking a vendor that can provide a minimum of 50 agents to handle calls, which suggests a significant investment in staffing and infrastructure. Additionally, the vendor will be required to provide a detailed plan for staffing, training, and quality control, which will also require significant resources. Based on industry standards, the budget for this contract could be in the range of $500,000 to $2 million per year, depending on the vendor's approach and the department's requirements.
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