RFP 2026-002 Inmate Telephone Services Addendum

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Title:  

RFP 2026-002 Inmate Telephone Services Addendum

Agency:  

Webb County

State:  

Texas

NAICS Code:  

517312

Industry:  

Telecommunications

Solicitation Type:  

Request for Proposal

Solicitation ID:  

RFP 2026-002 Inmate Telephone Services Addendum

Open Date:  

10/31/2025

Questions Due Date:  

11/6/2025

Close Date:  

11/21/2025

Project Duration:  

3 years

Last Updated:  

11/12/2025

Description:
The County of Webb is seeking a vendor to provide a turnkey, fully managed inmate telephone system for the Webb County Jail. The system should include all equipment, installation, maintenance, network services, and customer support necessary to provide secure, reliable, and monitored telecommunications for inmates and facility staff. The system must comply with all applicable Texas Commission on Jail Standards (TCJS) requirements and Federal Communications Commission (FCC) regulations governing inmate calling services. The selected vendor will be expected to provide a complete telecommunications system, ensure compliance with state, federal, and local privacy and monitoring laws, and provide equipment, software, and connectivity at no cost to the County. Some key features of the system include: • Automated inmate search feature • Call services, including local, intrastate, interstate, and international calling • Financial and regulatory compliance, including commission payments to the County • Installation, training, and maintenance of the system • Integration with inmate management systems (JMS) • Video visitation capability • Messaging, voicemail, and tablet-based communication options • Real-time call data access through a secure portal • Fraud detection and AI-based monitoring.
Attached Files:

Please visit the bid source via the “Link to Bid Source” button below for documentation.

Contact Information:

Mr. Juan Guerrero(Contract Administrator)

juguerrero@webbcountytx.gov

(956) 523-4149

Budget Estimate (AI):

$500,000 – $2,000,000

The budget for this opportunity is likely to be substantial, given the scope of work and the fact that the County is seeking a turnkey solution. The exact budget amount is not specified in the document, but based on industry standards, it could be in the range of $500,000 to $2 million per year, depending on the number of inmates, call volumes, and other factors. The contract term is for three years, with the option to extend for two additional one-year terms, which could result in a total budget of $1.5 million to $6 million over the five-year period.

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