The Texas A&M University System is seeking proposals from qualified vendors to provide closed captioning products and services to ensure the best available tools and services for faculty and students. The selected vendor will provide real-time verbatim captioning of live and pre-recorded content, meeting the requirements stated in the RFP. The vendor will also provide a comprehensive list of supported file formats, caption files, and integration with external services. The contract is expected to be for an initial term of three years with the option to renew for an additional two years. Key features of the proposal include: • Real-time verbatim captioning of live and pre-recorded content • Support for multiple file formats • Integration with external services such as YouTube, Kaltura, and Panopto • A comprehensive list of supported file formats and caption files • A 48 to 72-hour turnaround time for captioning pre-recorded media content • A 99% accuracy rate for captioning • The ability to import existing captions or translated subtitles • The ability to edit captions and provide transcripts • A simple way to integrate external services • A way to track usage of the service and provide usage reports