The Oakland County Procurement Division is seeking proposals for the development and implementation of a Customer Relationship Management (CRM) system to serve as the central hub for Oakland County Economic Development efforts. The selected vendor will be responsible for data migration, system integration, customization, training, and ongoing support. The CRM system should integrate with the Advanced Manufacturing Index (AMI) tool and the Business Resource Matching Tool, and provide real-time insights into key metrics relevant to Oakland County’s economic development initiatives. The proposal should include a detailed implementation plan, stakeholder discovery sessions, and a justification for the choice of a Commercial Off-The-Shelf (COTS) solution or a custom-built CRM. Some key features required include: • User-friendly interface • Data migration from existing Salesforce platform • Integration with AMI and Business Resource Matching Tool • Automated workflow management • Real-time analytics and dashboards • AI-powered insights and governance • Security, compliance, and architecture • Training and support • Five years of experience in designing, developing, and implementing CRM systems.