The Denver Regional Council of Governments (DRCOG) is seeking a call center to manage trip coordination operations for clients enrolled in its transportation services program. The call center will be responsible for answering live calls, scheduling trips, and providing customer service. The selected call center will need to collaborate with DRCOG on monthly reporting requirements and ensure compliance with various federal and state laws and regulations. Key performance indicators include timely call response, accurate trip scheduling, and satisfactory customer service. • The call center will provide services 7 days a week with extended hours. • The call center will track trip purposes and estimated costs. • The call center will implement API or alternative methods for trip cost estimation. • The call center will provide trip notifications via preferred client channels. • The call center will ensure software supports reporting on costs, service fees, and cancellations.