The Los Angeles County Internal Services Department (ISD) is seeking a provider of a single platform Software as a Service (SaaS) Enterprise Services Management System (ESMS) solution. The goal of this RFP is to automate business processes across the enterprise with a centralized service management system. Key features of the desired solution include being cloud-based, web-enabled, and mobile-friendly. The selected provider will be responsible for implementing and maintaining the ESMS solution. • The solution must be able to automate business processes across the enterprise • The solution must be cloud-based, web-enabled, and mobile-friendly • The solution must provide centralized service management • The provider must be able to implement and maintain the ESMS solution