The Department of Veterans Affairs is seeking a qualified contractor to provide medical transcription services for multiple locations, including the New Mexico VA Health Care System and the Southern Arizona VA Healthcare System. The contractor will be responsible for providing all personnel, facilities, and equipment necessary to perform medical transcription services, including electronic transmission of transcription to the VA on a daily basis. The contractor must maintain an overall 98% accuracy rate and provide a primary contact to expedite resolution of issues that may arise. The services required include transcription of various report types, such as discharge summaries, operation reports, and progress notes. • The contractor must provide all necessary equipment, materials, and software to perform the transcription services. • The contractor must ensure that all transcription services are performed in the United States. • The contractor must maintain accurate and complete records of all transcription services provided. • The contractor must comply with all national guidelines for security and privacy, including HIPAA and FISMA. • The contractor must provide a plan for corrective action in the event of failure to meet quality compliance standards.