The Department of Veterans Affairs is seeking a contractor to provide software support and maintenance services for the Rauland Responder 5 Nurse Call System. The contractor will be responsible for providing technical support, software updates, and maintenance services for a period of 12 months, with four optional 12-month extensions. The contractor must also provide a lump sum for labor, parts, and repairs to equipment associated with the system. The contract will be awarded on a firm-fixed-price basis, and the contractor must submit a quote on an "all or none" basis. Key responsibilities of the contractor include: • Providing technical support and assistance within 1 hour of a telephone request, 24/7 • Providing software updates and maintenance services • Providing a lump sum for labor, parts, and repairs to equipment associated with the system • Ensuring compliance with applicable laws and regulations, including FISMA, HIPAA, and VA directives • Providing a quote on an "all or none" basis