The Eunice Kennedy Shriver National Institute of Child Health and Human Development (NICHD) is seeking a service agreement for a Carl Zeiss Microscopy manufactured LSM 880 NLO Axio Observer microscope and its components. The service agreement should include preventative maintenance inspections, labor and travel associated with conducting these inspections, all covered replacement parts, discounts on consumable purchases and instrument upgrades, and scheduled and emergency service performed between the hours of 8:00 AM and 5:00 PM Monday through Friday excluding Carl Zeiss Microscopy, LLC holidays. The service provider should be able to engage directly with the engineers that designed the lab’s Carl Zeiss instrument to help resolve technical support needs. • The service agreement should include one preventative maintenance inspection per agreement year. • The service agreement should include all labor and travel associated with any service visit in addition to the PM visit as may be required during the contract year. • The service agreement should include all covered replacement parts. • The service agreement should include discounts on consumable purchases and instrument upgrades. • The service agreement should include scheduled and emergency service performed between the hours of 8:00 AM and 5:00 PM Monday through Friday excluding Carl Zeiss Microscopy, LLC holidays.