Telephony Providers for Okta MFA via Inline Hook

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Title:  

Telephony Providers for Okta MFA via Inline Hook

Agency:  

Washington Community and Technical Colleges, State Board for

State:  

Washington

NAICS Code:  

511210

Industry:  

Information Technology and Software Development

Solicitation Type:  

Request for Qualification

Solicitation ID:  

2025-RFQQ-001

Open Date:  

4/15/2025

Pre-Bid Meeting Date:  

4/22/2025

Questions Due Date:  

4/28/2025

Close Date:  

5/12/2025

Project Duration:  

3 years

Last Updated:  

Description:
The Washington State Board for Community and Technical Colleges (SBCTC) is seeking to contract with telephony service providers capable of delivering SMS and voice call messages for Multi-Factor Authentication (MFA), specifically through integration with Okta via Inline Hooks. The successful vendor will provide services for a period of three years, with options for extension. The vendor must demonstrate direct compatibility with Okta Telephony Inline Hooks, reliability and global reach of SMS and voice message delivery, strength and clarity of security posture and compliance certifications, quality and completeness of developer documentation, SDKs, and implementation guidance, Service Level Agreements (SLAs), and ease and quality of implementation support and onboarding assistance. Key requirements include: • Direct compatibility with Okta Telephony Inline Hooks • Reliability and global reach of SMS and voice message delivery • Strength and clarity of security posture and compliance certifications • Quality and completeness of developer documentation, SDKs, and implementation guidance • Service Level Agreements (SLAs) • Ease and quality of implementation support and onboarding assistance The evaluation process will include administrative screening, mandatory requirements review, qualitative review, pricing evaluation, and client reference evaluation.
Attached Files:

Please visit the bid source via the “Link to Bid Source” button below for documentation.

Contact Information:

Abraham L. Rocha(Contracts & Procurement Officer)

arocha@sbctc.edu

(509) 842-4341

Budget Estimate (AI):

$300,000 – $1,500,000

Based on the requirement for the vendor to send over 500,000 SMS messages per month, the estimated annual cost could be around $100,000 to $500,000, depending on the pricing model and the vendor's rates. The total contract value for the 3-year term could be in the range of $300,000 to $1,500,000.

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