The City of Waycross is seeking a vendor to provide a full suite of managed IT services, including monitoring, maintenance, and patching of servers, Active Directory management, virtualization management, network device support, and cybersecurity services. The vendor will also provide helpdesk and end-user support, strategic consultation, and bi-monthly site visits. The city has approximately 100 desktop PCs and peripherals, and the vendor will be responsible for supporting these devices. The city is looking for a vendor with experience in providing IT services to municipal clients, and the proposal will be evaluated based on factors such as experience, technical capacity, cybersecurity approach, cost, and references. • The city has a total of eight facilities with network connectivity. • The Police Department has a separate server environment to support its operations. • The city provides essential public services 24 hours a day, 365 days a year, making a reliable and secure IT infrastructure critical to operational continuity. • The vendor will be required to provide a certificate of insurance and a sample contract. • The city reserves the right to reject any or all proposals.