The District of Columbia Health Care Finance office is seeking a consulting firm to provide annual grievance reporting and compliance analysis for its commercial insurance programs. The contractor will collect, analyze, and report on grievance data, assess compliance with applicable regulations, and recommend corrective actions to improve program performance. The effort is expected to run for one fiscal year and culminates in a comprehensive final report. • Perform data collection and validation of insurance grievance records. • Conduct regulatory compliance review and identify gaps. • Produce an annual analysis report with actionable recommendations for policy and operational improvements. • Provide ongoing liaison with DHCF staff to address emerging issues throughout the reporting period. • Deliver final deliverables by the contract close‑out date.