The County of Riverside is seeking quotations from authorized ServiceNow partners/resellers for the renewal of their ServiceNow Enterprise Licensing Subscription. The subscription includes various modules such as IT Service Management Professional, Customer Service Management Professional, Strategic Portfolio Management Standard, and others. The County requires the successful bidder to provide electronic delivery of licenses, and the contract is expected to be for a period of one year with the option to renew for four additional years. The evaluation criteria include the lowest overall purchase price, adherence to specifications, prompt payment discounts, warranties, delivery date, and product acceptability. • The contract is expected to start on January 1, 2026, and end on December 31, 2026, with options to renew for four additional years. • The County requires the successful bidder to provide pricing for optional items, which may or may not be purchased during the contract period. • The contract includes various ServiceNow modules, including IT Service Management Professional, Customer Service Management Professional, and Strategic Portfolio Management Standard. • The County has a local business preference program, which provides a 5% preference to local businesses that meet certain requirements. • The County also has a veteran-owned business preference program, which provides a 5% preference to veteran-owned businesses that meet certain requirements. • The contract includes terms and conditions, such as payment terms, warranties, and delivery requirements.