DISA Global Service Desk Management Office is seeking to procure Support Center Certification
Title:  

DISA Global Service Desk Management Office is seeking to procure Support Center Certification

Agency:  

U.S. Department Of Defense

State:  

Maryland

NAICS Code:  

541519

Industry:  

Information Technology and Software Development

Solicitation Type:  

Sole Source

Solicitation ID:  

612571751-01

Open Date:  

5/30/2025

Close Date:  

6/16/2025

Last Updated:  

6/5/2025

Description:
The Defense Information Systems Agency/Defense Information Technology Contracting Organization is seeking to procure Support Center Certification for the Global Service Desk's Department of Defense Network (DoDNET) Desk. The certification is based on the HDI Support Center Standard, which is an international quality model that recognizes a support center's commitment to excellence, efficiency, and service quality. The contractor will provide a unique and comprehensive IT services support certification that conforms to existing international quality models. The key services include HDI support center certification, premier comprehensive professional portfolio of IT service desk delivery consultation training and certification programs for site level and individual position/skillset requirements. * The certification is an award that acknowledges a support center's commitment to excellence, efficiency, and service quality. * The contractor must provide a comprehensive IT services support certification that conforms to existing international quality models. * The services include HDI support center certification, IT service desk delivery consultation, training, and certification programs. * The contractor must have the capability to provide all necessary services, including HDI certification, training, and consulting offerings. * The period of performance is from 01 Jun 2023 – 30 Sep 2023.
Attached Files:

Please visit the bid source via the “Link to Bid Source” button below for documentation.

Contact Information:

Julienne Williams

julienne.e.williams.civ@mail.mil

Budget Estimate (AI):

$100,000 – $500,000

The budget for this contract is not explicitly mentioned in the document. However, based on the services required, which include HDI support center certification, IT service desk delivery consultation, training, and certification programs, the budget could be estimated to be in the range of $100,000 to $500,000. This estimate is based on the assumption that the contractor will need to provide comprehensive IT services support certification, training, and consulting offerings, which could require significant resources and expertise. The actual budget could be higher or lower, depending on the specific requirements of the contract and the capabilities of the contractor.

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