ServiceNOW Platform Subscription

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Title:  

ServiceNOW Platform Subscription

Agency:  

Lone Star College

State:  

Texas

NAICS Code:  

541512

Industry:  

Information Technology and Software Development

Solicitation ID:  

RFCQ 25-07-10

Open Date:  

8/11/2025

Questions Due Date:  

8/15/2025

Close Date:  

8/25/2025

Project Duration:  

3 years

Last Updated:  

8/25/2025

Description:
The Lone Star College System is seeking a vendor to provide a ServiceNOW Platform Subscription. The subscription will include licensing, support, and related services for a term of three years with options to extend up to two additional years. The scope of work includes continued access to the ServiceNOW cloud platform, technical support, access to ServiceNOW upgrades and new releases, annual license true-up adjustments, named user license management, platform health checks, and admin console and performance analytics access. The vendor must meet the minimum requirements specified in the design guides and provide pricing for each line item. • The contract term is for three years with options to extend up to two additional years. • The scope of work includes licensing, support, and related services for the ServiceNOW platform. • The vendor must provide pricing for each line item and meet the minimum requirements specified in the design guides. • The contract will be awarded based on the best value to the college system. • The vendor must comply with all bid terms and conditions, including the purchasing cooperative contract and the Lone Star College System's general terms and conditions.
Attached Files:

Please visit the bid source via the “Link to Bid Source” button below for documentation.

Contact Information:

Clavelia Martin(Commodity Manager II, Tech)

clave@lonestar.edu

(832) 813-6723

Budget Estimate (AI):

$1,500,000 – $6,000,000

Based on the scope of work, which includes licensing, support, and related services for the ServiceNOW platform, the estimated budget for this contract could range from $500,000 to $2 million per year, depending on the pricing and the number of users. The total contract value for three years could be between $1.5 million and $6 million. Factors that may influence the budget include the number of users, the level of support required, and the pricing model of the vendor.

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