Lincoln County, Georgia is seeking a cloud-based VoIP telecommunications system to replace its existing business telecommunications systems. The proposed system must allow for complete self-administration by the County, provide inbound and outbound fax solutions, and integrate with Motorola's Callworks telephony system. The County has approximately 95 handsets in use across all locations and requires a system that can support 25 call paths. The proposed system must also provide real-time, in-person business day support with after-hours support availability based on severity of the issue. Key features of the proposed system include automated call distribution, extension sharing, and cordless handsets for certain locations. • The proposed system must support all existing primary telephone numbers and locations. • The system must allow for complete self-administration by the County. • The vendor must assist the County with planning, programming, and implementation of the proposed system. • The initial system configuration shall be based on 25 call paths. • The County requires a system that can support 50 extensions on the Campus PBX and 12 additional extensions. • The proposed system must provide inbound and outbound fax solutions. • The system must integrate with Motorola's Callworks telephony system. • The proposed system must provide real-time, in-person business day support with after-hours support availability based on severity of the issue.