The City of Phoenix is seeking information from businesses proficient in producing promotional items and managing an online store. The online store will sell merchandise branded with the City of Phoenix logo exclusively to City employees. The City aims to understand various online store services and business models available at no cost to the City. The information obtained will be crucial in developing competitive project proposals. Key aspects of the online store include: • Product catalog with a wide variety of merchandise • Order management with tracking, returns, and exchanges • Secure credit card processing • Shipping and fulfillment options • Customer service with FAQs, live chat, phone support, and email support • Marketing and promotion capabilities • Integration with existing systems like SharePoint and the eChris system • Security and compliance measures • Accessibility standards for individuals with disabilities