The US Marshals Service is seeking market research information on its PC as a Service (PCaaS) program through this Request for Information (RFI). The program aims to provide endpoint service delivery, faster configuration/provisioning, and an improved user experience. The RFI seeks information on technical solutions, best practices, pricing models, and contract types for a successful PCaaS contract. The USMS operates in a budget-constrained environment and seeks more predictable budget planning for endpoints and reduced day-to-day costs. Key requirements include the provision of personal computing devices, configuration of devices to USMS's specific needs, rapid and efficient replacement of existing devices, and a 24x7x365 global support function. • The USMS supports approximately 10,500 computers throughout 500 locations. • The primary objectives of USMS's PCaaS solution include maximum flexibility, transparency, and quality services. • The desired outcomes for USMS's PCaaS solution include a highly satisfying user experience, predictable pricing, and zero downtime. • The PCaaS program should provide accelerated PC refreshes and a seamless transition from a potential future PCaaS contract to a different contractor or to the government.