Contact Center CRM System

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Title:  

Contact Center CRM System

Agency:  

City of Winston Salem

State:  

North Carolina

NAICS Code:  

541512

Industry:  

Information Technology and Software Development

Solicitation Type:  

Request for Proposal

Solicitation ID:  

RFP26116

Open Date:  

12/18/2025

Pre-Bid Meeting Date:  

1/15/2026

Questions Due Date:  

1/23/2026

Close Date:  

2/27/2026

Last Updated:  

Description:
The City/County Purchasing is seeking proposals for a Contact Center CRM System. The system should be able to handle the city's contact center operations. The proposal should include all the necessary details, including the system's features, pricing, and implementation plan. • The proposal should be submitted electronically as a single PDF document. • The proposal should be endorsed with "Contact Center CRM System, RFP26116". • The city reserves the right to reject any or all proposals. • Questions and inquiries should be emailed to jessicafi@cityofws.org by 5:00 PM January 23, 2026. • An optional virtual pre-bid meeting will be held on January 15, 2026, at 2:00 PM.
Attached Files:

Please visit the bid source via the “Link to Bid Source” button below for documentation.

Contact Information:

Jessica Ferris-Irick(Contact Person)

jessicafi@cityofws.org

Budget Estimate (AI):

$100,000 – $500,000

The budget for this opportunity is difficult to estimate without more information about the scope of the project. However, based on the fact that it is a contact center CRM system, it is likely that the budget will be in the range of $100,000 to $500,000. This estimate is based on the assumption that the system will be a comprehensive solution that includes software, hardware, and implementation services. The actual budget could be higher or lower, depending on the specific requirements of the city and the complexity of the system.

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