FY25 - DCAS - District Direct Contact Center (Request for Information Only)

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Title:  

FY25 - DCAS - District Direct Contact Center (Request for Information Only)

Agency:  

Washington DC Health Care Finance (DHCF)

State:  

District of Columbia

NAICS Code:  

561420

Industry:  

Information Technology and Software Development

Solicitation Type:  

Request for Information

Solicitation ID:  

Doc798834

Open Date:  

10/15/2025

Close Date:  

11/4/2025

Last Updated:  

Description:
The District of Columbia is seeking information for the District Direct Contact Center. The opportunity is for call center services, specifically for the Health Care Finance agency. The project aims to gather information from potential vendors who can provide these services. The scope of work includes providing call center services to support the District's operations. • The opportunity is open to all eligible vendors. • The submission deadline is November 4, 2025, at 2:00 PM. • The opportunity is for a request for information only, and not a solicitation for a contract. • The Health Care Finance agency is the primary agency involved in this opportunity.
Attached Files:

Please visit the bid source via the “Link to Bid Source” button below for documentation.

Contact Information:

Latora Davis

latora.davis@dc.gov

Budget Estimate (AI):

$500,000 – $5,000,000

The budget for this opportunity is difficult to estimate as it is a request for information and not a solicitation for a contract. However, based on the scope of work, which includes providing call center services, the budget could range from $500,000 to $5,000,000. This estimate is based on the assumption that the contract will be for a period of one to three years and will require a significant number of staff to provide the necessary services. The actual budget will depend on various factors, including the number of staff required, the duration of the contract, and the level of service required.

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