The Housing Authority of the City of Hartford is seeking proposals for a cloud-hosted VOIP phone system. The successful vendor will be responsible for configuration and migration of the current VOIP system, porting of existing numbers, and providing ongoing managed services, including unlimited local and long-distance calls, E-911 registration, and hosting, maintenance, and support of the VOIP environment. The vendor must provide a service level agreement of 99.99% with a credit if the service falls below that threshold. Key aspects of the job include: • Configuration and migration of the current VOIP system • Porting of existing numbers to the cloud-hosted provider's infrastructure • Ongoing managed services, including unlimited local and long-distance calls • E-911 registration and ongoing services • Hosting, maintenance, and support of the VOIP environment • Service level agreement of 99.99% with a credit if the service falls below that threshold