The City of San Diego seeks a single provider to deliver a comprehensive Employee Assistance Program (EAP) for roughly 13,300 city employees and their eligible family members. The contractor will offer 24/7 crisis counseling, up to eight counseling sessions per participant per year, legal and financial consultations, referrals for parenting, elder‑care, pet‑care, and identity‑theft assistance, as well as wellness webinars, manager‑support resources, critical‑incident response, and substance‑abuse case management. Additional deliverables include customized promotional materials, a participant web portal, regular utilization reporting, annual stewardship meetings, and training sessions (minimum 133 CISD hours). The contract is a fixed‑price, five‑year agreement beginning July 1 2026, with monthly invoicing and required insurance and bonding.