Employment Assistance Program (EAP) Services

The City of San Diego is seeking a single qualified provider to deliver a comprehensive Employee Assistance Program (EAP) for roughly 13,300 city employees and eligible family members. The contractor will furnish 24/7 crisis counseling, up to eight face‑to‑face or virtual counseling sessions per participant per year, manager‑support consultations, wellness web‑portal content, critical‑incident response, drug‑free workplace services, and ancillary financial and legal consultations. The award will be a fixed‑price, five‑year contract, with monthly invoicing and mandatory quarterly and monthly utilization reports. Preference points are given for local (ELBE/SLBE) participation. • 24 × 7, 365‑day crisis line staffed by master‑level clinicians. • Up to 8 counseling sessions per employee per year, plus family sessions, delivered via phone, video, or in‑person. • Management‑consultation hotline, wellness portal, training workshops, critical‑incident on‑site support, and ancillary financial/legal advice. • Mandatory reporting (monthly utilization, quarterly management reports) and annual stewardship meeting. • Fixed‑price PEPM pricing model; contract term 5 years; mandatory insurance and bonding; SLBE/ELBE preference points.