The State of California, through its Governor’s Office of Emergency Services, is seeking a vendor to provide a full‑life‑cycle 9‑1‑1 Call Processing Equipment (CPE) solution for the statewide NG9‑1‑1 network. The procurement allows for either an on‑premise deployment or a cloud‑native (FedRAMP‑High) solution, and requires the vendor to supply hardware, software, integration services, security compliance, testing, training, and ongoing 24/7 support. The solicitation emphasizes strict availability (five‑nines), NENA i3 compliance, end‑to‑end encryption, and extensive interfacing with existing PSAP infrastructure (CAD, radio, ALI/LIS, etc.). • Provide CPE hardware or cloud service that handles voice, text, video, and data (NG9‑1‑1 i3) and integrates with existing public‑safety answering points. • Deliver full installation, configuration, testing (including two Cal OES lab stations), documentation, training, and 24 × 7 × 365 NOC support. • Meet rigorous security and performance standards (FedRAMP‑High, NIST 800‑53, STIR/SHAKEN, 99.999 % availability, 60‑second start‑up, MOS thresholds, UPS runtime). • Submit detailed cost proposals using the provided “New On‑Prem Cost Workbook” and “New Cloud Cost Workbook,” covering equipment, implementation, monthly maintenance, optional applications, connectivity, and mandatory API development.