SS-26-PHX-023 Sources Sought Response – VistA Imaging/PACS Support Services

The Indian Health Service is conducting market research to identify qualified Indian Small Business Economic Enterprises (ISBEEs) and Indian Economic Enterprises (IEEs) interested in providing VistA Imaging and Picture Archiving and Communication System (PACS) support services. The services include system administration, technical support, configuration, maintenance, troubleshooting, and integration with Electronic Health Record (EHR) systems. The contractor will also provide training, documentation, and compliance support for HIPAA, security, and applicable federal health IT standards. Some key points to consider include: • VistA Imaging system administration and technical support • PACS configuration, maintenance, and troubleshooting • DICOM interface support and connectivity management • Image storage, archiving, and retrieval system support • Integration support between VistA Imaging/PACS and EHR systems • System upgrades, patches, and version management • Data migration and archive management services • Network and server support associated with imaging infrastructure • Help desk and end-user technical support • Disaster recovery and system redundancy support • Training and documentation for clinical and IT staff • Compliance support for HIPAA, security, and applicable federal health IT standards