Provision of Merchant Processing Services on a Multi-Year Contract

Gwinnett County seeks a single vendor to assume and expand its county‑wide merchant‑processing services beginning Jan 1 2027. The contract covers credit‑card, debit‑card, and e‑check processing for all county departments, requires provision of new PCI‑DSS Level 1 compliant terminals at no cost, integration with existing county systems (Civic Plus, Accela, iNovah, Oracle Fusion, UMax/Paymentus, Bluefin), and delivery of comprehensive reporting, charge‑back handling, and 24×7 support. Vendors must submit a technical proposal and a separate cost proposal; the lowest‑cost offer receives the highest points in Phase II. The contract term is one year with optional automatic renewal up to five years, and the County retains all transaction data. • Scope: full‑cycle merchant‑processing (card‑present, card‑not‑present, IVR, web, e‑check) and mandatory use of the Paymentus gateway. • Equipment: 175 new, never‑refurbished terminals provided free of charge; must support multiple MIDs and tokenization. • Security & Compliance: PCI‑DSS Level 1, P2PE, tokenization, daily transaction files, incident reporting within 24 hrs, and extensive insurance requirements. • Evaluation: 90 points technical (qualifications, understanding, technical merit, implementation plan, references) + 10 points cost + optional 10‑point interview.