Consulting Services for Stormwater Enterprise Utility Development and Implementation

The City of Portsmouth is seeking a qualified consultant to provide engineering, financial, and strategic communications consulting services for the development and implementation of a stormwater enterprise utility. The selected consultant will be responsible for tasks such as rate structure finalization, public outreach and support, billing integration, and ordinance development. The consultant must demonstrate a strong understanding of New Hampshire-specific challenges and the region's unique regulatory framework. The project is expected to be completed by July 1, 2027. Key considerations for the consultant include: • Developing a comprehensive public outreach strategy to educate the community and address public concerns • Creating a mock bill and a public-facing, interactive GIS-based "Property Viewer" to build public trust • Evaluating billing mechanism alternatives and developing a plan for integration with the City's existing utility billing system • Establishing documented financial policies regarding delinquent accounts, collections strategies, and enforcement mechanisms • Providing suggested standard operating procedures for billing and data update operations, appeals, and abatement