IFB 25-3046 On-Demand Phone Interpreter Services

The California Department of Social Services (CDSS) is seeking bids from qualified contractors to provide on-demand phone interpreter services for the CDSS, State Hearings Division. The services include providing certified interpreters and/or registered interpreters for various languages, maintaining a dedicated toll-free telephone line, and answering all incoming calls within one minute. The contract term is expected to be 24 months, with an option to extend for an additional 12 months. The CDSS has a contract participation goal of at least 3% for Disabled Veteran Business Enterprise (DVBE) participation. • The contractor must have at least 5 years of experience providing telephone-based interpretation services. • The contractor must be a legal business entity authorized to do business in the State of California. • The contractor must provide a list of at least 3 business references. • The contractor must maintain a dedicated toll-free telephone line for the provisions of oral multilingual interpretation services. • The contractor must answer all incoming calls within one minute of the call starting to ring. • The contractor must provide interpreters with the expertise required for interpretation of legal/administrative hearing or proceedings and for translation of legal documents.