IFB# 25-118 - Video Remote Interpreting Services

The Civil Rights Department (CRD) is seeking a qualified vendor to provide statewide Video Remote Interpreting (VRI) services for a variety of public‑sector engagements such as investigative interviews, council meetings, mediations, legal depositions, and trainings. The contractor must support a broad language roster—including ASL, Spanish, Mandarin, Arabic, and dozens of others—through standard video platforms (Microsoft Teams, Zoom, or similar). Services are to be delivered remotely, with a dedicated online request/ scheduling portal, and must meet strict quality, confidentiality, and certification requirements (ISO 9001, California business license, court‑certified interpreter qualifications where required). The three‑year contract is valued at up to $75,000, with a mandatory bid submission by 28 May 2026 and work beginning 1 July 2026. • Provide video‑remote interpreting (simultaneous and consecutive) for scheduled events across California, Monday‑Friday 8 am‑6 pm. • Maintain a live portal that logs requests, issues reference numbers, and supplies monthly usage reports. • Supply qualified interpreters (including court‑certified for legal work) and ensure confidentiality agreements are signed for each interpreter. • Meet ISO 9001 certification, hold a current California business license, and submit required documentation (references, ethics statements, etc.).