DENTAL BENEFITS ADMINISTRATION

The State of New Hampshire is seeking a qualified vendor to administer its Dental Benefits Program for approximately 10,280 active employees and associated dependents. The contract will cover full replication of the existing Delta Dental plan design, implementation services, ongoing claims processing, member‑service support, and compliance with state and federal regulations. Vendors must provide a robust New Hampshire dental provider network, detailed fee‑discount schedules, and performance guarantees, and must be able to accommodate future plan‑design changes arising from collective‑ bargaining. • Replicate and manage the current passive dental network plan (Delta Dental PPO/Premier). • Deliver implementation team, data integration with the State’s Infor ERP, and support the 2026 open‑enrollment period. • Provide toll‑free call‑center, online member portal, monthly claims invoicing, and quarterly performance reporting. • Maintain a network with ≥2 dentists within 25 mi for each member, submit detailed network‑access and disruption data, and guarantee $100 k “at‑risk” performance each contract year.