RFP-2494-Provide a Customer Relationship Management System for Francis Marion University

Francis Marion University is seeking a cloud‑based, SaaS Customer Relationship Management (CRM) system to replace its current admissions platform. The solution must support admissions funnel management, a customizable multi‑program application portal, bidirectional integration with Ellucian Colleague, Hyland Perceptive Content, TouchNet, and other campus systems, as well as unlimited bulk email and SMS capabilities, AI‑assisted communication tools, event management, reporting dashboards, and full WCAG 2.1 AA accessibility. The vendor must deliver a complete implementation—including data migration of ~200 k prospect records and 20 k applications—by the go‑live deadline, provide training for at least six staff members, maintain 2‑year support and warranty, store all data within the continental United States, and place proprietary source code in escrow. The contract is capped at $200,000, runs for two years (Nov 1 2026 – Oct 31 2028) with an optional one‑year renewal. • Core SaaS CRM with unlimited user seats and AI‑driven messaging. • Required integrations: Ellucian Colleague (Ethos APIs), TouchNet payment processing, and document management systems. • Data migration of historic records, training, ongoing support, and source‑code escrow. • Fixed‑price ceiling $200k covering implementation, licensing, hosting, support, and optional renewal.