EMS System Targeted Research

The City of Tulsa is seeking a qualified consultant to conduct comprehensive, targeted research on its Emergency Medical Services (EMS) system. The effort will assess customer satisfaction, map geographic demand and response‑time trends, and benchmark accountability mechanisms against peer municipalities. The work will combine qualitative interviews, focus groups, and quantitative surveys, and will culminate in a final report with actionable recommendations. • Conduct mixed‑methods research (surveys, interviews, focus groups) covering EMS customers, EMSA, Tulsa Fire Department, and 911 calls. • Analyze geographic demand and response‑time data by ZIP code, comparing historic (2017‑2019) and current (2022‑present) periods. • Provide a comparative peer‑EMS analysis, identify best‑practice accountability frameworks, and deliver a ≤30‑page final report with executive summary and presentations. • Deliver monthly progress updates, data‑collection protocols, participant lists, and a draft report before final submission. • Contract is a fixed‑price, one‑year professional consulting engagement with up to four optional one‑year renewals.