911 Clinician Services (Re-Bid)

The City of Spokane is seeking a qualified firm to provide embedded behavioral‑health clinicians who will operate within the 9‑1‑1 communications center to triage, de‑escalate, and divert calls with mental‑health components. Clinicians will be on‑site weekdays from 7 a.m. to 7 p.m., develop and implement triage protocols, coordinate with police, fire, and mobile‑crisis teams, deliver training to dispatch staff, and produce regular performance reports. The contract is for one year with an option to renew for a second year, and the estimated staffing budget is roughly $409 k for personnel plus up to 15 % indirect costs. • On‑site licensed clinicians (MSW administrator + 3 bachelor‑level clinicians) embedded in the 9‑1‑1 call‑center. • Development of triage/diversion protocols, training, and data‑reporting on call outcomes. • Coordination with Spokane Police, Fire, and community behavioral‑health resources. • Required Washington State licensure, ≥5 years telehealth experience, and compliance with city terms & conditions.