Voluntary, Fully-Insured Vision Insurance Plan

The State of Tennessee seeks a single, statewide, fully‑insured, voluntary vision‑insurance program for its employees, retirees, and dependents. The contractor must deliver end‑to‑end services including claims processing, a toll‑free call‑center, member‑facing digital platforms (microsite, portal, mobile app), enrollment file handling, provider‑network management (statewide and national), and comprehensive reporting from March 2027 through December 2027, with benefits commencing 1 Jan 2028 and running through 31 Dec 2032. The contract imposes strict implementation milestones, performance guarantees with liquidated damages, and extensive HIPAA, NIST, SOC‑2/HITRUST, and other compliance requirements. • Core services: claims processing, call‑center operation, enrollment data integration (834), provider‑network analysis, and member communications. • Mandatory deliverables: Go‑Live by 1 Jan 2028, detailed staffing & training by 1 Sep 2027, marketing plan by 3 May 2027, microsite and mobile‑compatible site by 1 Sep 2027, and numerous reporting and security milestones. • Performance guarantees include daily liquidated‑damage penalties for missed milestones and network‑access standards. The contractor must maintain specified insurance coverages and certify compliance with federal and state regulations.