HAWAII ONE CALL CENTER

The State of Hawaii is seeking a vendor to provide a statewide notification system to protect subsurface facilities during excavations. The system will receive notice from excavators intending to excavate in a certain area and transmit those notices to operators of underground facilities in the area of the proposed excavation or demolition activity. The selected vendor will be responsible for operating the center, providing full service staffed operations on all working days, and maintaining an information database of areas containing underground facilities. The contract term is three years with an option to extend for three additional years. • The vendor must be an organization independent of any Hawaii gas or electric utility, or any agency of the State. • The vendor must be prepared to act in an independent capacity and not as officers or employees of the State. • The vendor must indemnify, defend, and hold harmless the State and its officers and employees from liability and any claim, suit, judgment, and damages arising as a result of the vendor's acts and/or omissions in the performance of its duties. • The vendor must agree to a multi-year contract with the State beginning on July 1, 2026, through June 30, 2029, with an option to extend, by mutual agreement, for three additional years or portions thereof. • The vendor must possess extensive experience in all facets of one call center management and operations, strong oral and written communication skills, and analytic skills, knowledge of current and evolving trends in one call center programs and technologies, and a thorough understanding of the expected duties.