LONG TERM CARE OMBUDSMEN PROGRAM

The State Fiscal Accountability Authority is seeking qualified entities to support the Long Term Care Ombudsmen Program. This effort will provide independent advocacy, oversight, and support for residents of long‑term care facilities, ensuring compliance with state regulations and protection of resident rights. The awardee will be responsible for delivering a range of services, including complaint investigation, resident education, staff training, and policy guidance. • Conduct independent investigations of resident complaints and resolve issues promptly. • Provide ongoing education and outreach to residents, families, and facility staff about rights and available services. • Develop and deliver training programs for facility staff on regulatory compliance and best practices. • Produce regular reports for the State Fiscal Accountability Authority on program outcomes and recommendations. • Coordinate with other state agencies to align ombudsman activities with broader long‑term care initiatives.