RFP 09-27 Towing and Wrecker Services

The City of Concord, NH is seeking a qualified private towing and wrecker firm to provide 24/7 emergency and non‑emergency towing, jump‑starts, flat‑tire changes, winching, recovery, and vehicle storage for City‑owned police, fire, general services, and other municipal vehicles, as well as for non‑city vehicles impounded by the Police Department. The contractor must be located within 5 miles of the city limits, maintain a secure impound/storage area, hold all required state licenses and certifications, and guarantee a 30‑minute response for emergencies (60 minutes for non‑emergencies). The contract is for an initial one‑year term, renewable up to four additional one‑year periods, with monthly invoicing and detailed reporting requirements. Pricing must be firm for the contract term, with fuel surcharge provisions and a maximum $1,000 per service without prior approval. • Scope: Full‑service towing, wrecker, roadside assistance, and vehicle storage for municipal fleet and impounded vehicles. • Location requirement: Vendor must operate within 5 mi of Concord city limits. • Service hours: 24 hours daily, 365 days per year. • Response times: ≤30 min for emergencies, ≤60 min for non‑emergencies. • Facility: Secured impound and covered storage area (2 business days free). • Certification: Licensed operators, NHTA membership, background checks. • Contract length: 1 year, renewable up to 4 additional years. • Reporting: Monthly activity and cost reports to Police, General Services, and Purchasing. • Evaluation criteria: 5 % responsiveness, 50 % experience/qualifications, 25 % cost, 10 % schedule, 10 % facilities.