Complaint Investigation Services

The New Hampshire Department of Health and Human Services is seeking up‑to‑two vendors to provide statewide complaint investigation services for individuals with developmental disabilities or acquired brain disorders. The work involves independent, in‑person investigations of alleged client‑rights violations, including interviews, evidence collection, report writing, and compliance monitoring, with travel throughout New Hampshire. Contractors must meet minimum qualifications for investigators, comply with NH Administrative Rule He‑M 202, and adhere to extensive privacy, security, and CLAS (language‑access) requirements. The contract is funded at $112,000 for FY 2027, billed at $40 per hour (including travel), with a potential initial term ending June 30 2027 and up to four renewal options. • Perform full complaint investigations per Appendix A (interviews, evidence gathering, reporting). • Provide services statewide, up to 35 hours/week, with billable travel time. • Meet rigorous HIPAA, security, background‑check, and Title VI/CLAS compliance standards. • Submit mandatory technical responses, resumes, and required certifications; evaluation based on a 1,000‑point technical score.