Nebraska Tobacco Quitline Services

The State of Nebraska DHHS is seeking a qualified vendor to operate a statewide tobacco‑quitline service. The contract includes 24/7 telephone counseling, web‑based counseling, multilingual support, distribution of nicotine‑replacement therapy (NRT), comprehensive data collection, and regular reporting. The vendor must meet performance metrics such as a 48‑hour callback rate of at least 90 % and maintain average wait times under 30 seconds. The scope also covers provider training, e‑referral integration, and a 7‑month quit‑rate evaluation for a minimum of 400 participants per year. • Operate a multi‑line quit‑line (phone, web, text) with counseling, NRT shipment, and follow‑up. • Provide detailed monthly, quarterly, and annual reports on usage, demographics, service delivery, and quit‑rate outcomes. • Meet specified performance standards (48‑hour callback, wait‑time < 30 seconds) and support optional innovations (AI intake, digital coaching, youth tools).