Debt Collection Services

The City of Lemon Grove is seeking a professional collection agency to recover a wide array of unpaid municipal fees, citations, permits, and other receivable items. The vendor must initiate collection within 20 days of assignment, handle credit‑bureau reporting, process payments, and provide detailed monthly and annual reporting. The contract will be awarded based on a best‑value evaluation of methodology, experience, staffing, and fee proposal. • Collect debts across 13 categories including business licenses, parking citations, utility fees, and rents. • Must comply with FDCPA, California law, and maintain strict confidentiality and record‑retention. • Provide monthly collection reports, annual financial summaries, and retain all documentation for three years after final payment.